Refund policy

At Teutie Pie we have a 14 day refund policy.

Once you have received your order in the post, you will have 14 days to refund or exchange your order.

If the item is defective; damaged; incorrect or missing, contact us immediately to asses the issue. If we deem the issue is a fault on our part we will promptly send you a prepaid shipping label for you to return the item.

If an item is to be returned due to personal preference, the customer is responsible for paying for the return shipping label.

Earrings are strictly non-refundable due to hygiene reasons.

Custom and personalised orders are also non-refundable.

Contact us at info@teutiepie.com before returning an order.